Performance Improvement free essay sample

A paper which discusses the meaning of performance improvement, different methods and first steps in improving a business. The paper shows that the current competitive business environment has resulted in a number of performance improvement methods becoming popular. The paper analyzes some of these methods and shows similar characteristics. Two of these characteristics are an increasing focus on the customer and an emphasis on building relationships. These two characteristics are recognized as key success factors for an organization. The paper discusses these two success factors and shows that an organization must change internally to focus on these two success factors. It explores how these changes create an underlying culture that supports a focus on the customer and on building relationships. This underlying culture can then be built upon to adapt to changing times and to continue improving business performance. Table of Contents Concepts of Performance Improving The Best Value Approach The Value Network Approach Servqual The Product-Service Mix Approach The Balanced Scorecard Organizational Analysis and Improvement Key Success Factors Employee Motivation Building Relationships